This page (together with the documents referred to on it) tells you the Terms and Conditions on which Firm Foundation Trust (“we/us”) supply any of the goods and services (Products) listed on or made available from our website(s) to you. Please read these terms and conditions carefully before ordering any Products from our website (our site(s)). You should understand that by ordering any of our Products, you agree to be bound by these Terms and Conditions.
You are advised print a copy of these Terms and Conditions for future reference.
1. Information About Us
1.1 Firm Foundation Trust (“we/us”) is a registered charity dedicated to developing vital Biblical resources for the Turkish speaking church.
1.2.1 This/these site(s) are operated by Firm Foundation Trust, Registered Charity No. 277298 in England and Wales (United Kingdom).
1.2.2 Contact addresses:
Post: Challenge House, 3B, 29 Canal Street, Glasgow G4 0AD, United Kingdom.
2. Service Availability
2.1 Our Site(s) is/are a place for you to select and order our Products. Our Site(s) describe(s) the Products in more detail.
2.2 Our Site(s) is/are only intended for use by people resident in the United Kingdom or North America. We are unable to accept orders from individuals outside the United Kingdom or North America. Those who choose to access this Site(s) from countries outside the United Kingdom or North America are responsible for compliance with local laws of that country if and to the extent local laws are applicable.
2.3 Please note that our Site(s) is/are available only to individuals that can form legally binding contracts under applicable law. Although the contents of our Site(s) are aimed at users aged 13 years and above, you must be over 18 years to purchase the Products, using the payment methods displayed on our Site(s). If you do not qualify you should leave our site now.
3. How The Contract Is Formed Between You And Us
3.1 To order a Product you will need to follow the ordering procedures set out on our site. Details of our prices for the Products, and the procedures for payment and delivery are displayed on our Site(s).
3.2 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched or reserved (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation.
3.3 The Contract will relate only to those Products whose dispatch or reservation we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch or reservation of such Products has been confirmed in a separate Order Confirmation.
4. Our Status
4.1 Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction.
4.2 We may also provide links on our site to the sites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose site we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
5. Consumer Rights
5.1 If you are contracting as a consumer, then subject to paragraph 5.3 you may cancel a Contract at any time within seven (7) working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in section 9 below).
5.2 To cancel a Contract, you must inform us in writing and return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.
5.3. You will not have any right to cancel a Contract which comprises goods intended for everyday consumption or a service in respect of which you have made a reservation and you do not cancel the service a clear seven (7) working days in advance of the date you have reserved.
5.4 Details of this statutory right, and an explanation of how to exercise it, are provided in the Order Confirmation. This provision does not affect your statutory rights.
6. Availability And Delivery
6.1 Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.
6.2 If the Product you ordered is unavailable, we may provide to you a substitute of an equivalent quality and price.
7. Risk And Title
7.1 The Products will be at your risk from the time of delivery.
7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, Including delivery charges
8. Price And Payment
8.1 The price of any Products will be as quoted on our Site(s) from time to time, except in cases of obvious error.
8.2 These prices are exclusive of delivery costs and applicable taxes.
8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
8.4 Our Site(s) may contain a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site(s) may be incorrectly priced. We will normally verify prices as part of our dispatch or reservation procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching or reserving the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching or reserving the Product, or reject your order and notify you of such rejection.
8.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
8.6 You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our Site(s) will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay, non-delivery or charges imposed by your card issuer.
9. Our Refunds Policy
9.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with section 19 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via email within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via email that you were entitled to a refund for delivery of the defective Product. You must arrange for and pay the costs of returning the Products to us – on request, we will collect the Products from you, but the cost of this will be charged to you and we may deduct this from the refund.
9.2 Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
9.3 Products returned by you within the seven-day cooling-off period (see paragraph 5.1 above) will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
9.4 If you have any complaints, you should direct them to any of our addresses at 1.2.2 above.
10. Our Liability
10.1 Important Information: We do not know the individual circumstances, conditions, economic factors or otherwise which may affect the suitability of any of our Products for use in connection with your organisation. For this reason the information on the Site(s) or that which is contained within the Products is not intended to address your particular requirements. Such information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making (or refraining from making) any specific investment, or other, decisions in respect of which you should seek your own advice.
10.2 We warrant to you that any Product purchased from us through our Site(s) is of satisfactory quality.
10.3 Our liability in connection with any Product purchased through our Site(s) is strictly limited to the purchase price of that Product.
10.4 This does not include or limit in any way our liability:
10.4.1 Under section 2(3) of the Consumer Protection Act 1987;
10.4.2 For fraud or fraudulent misrepresentation; or
10.4.3 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
10.5 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
10.6 Where you buy any Product from a third party seller through our Site(s), the seller’s individual liability will be set out in the seller’s terms and conditions.
11. Import Duty
11.1 If you order Products from our site for delivery outside the United Kingdom, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
11.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
12. Written Communications
12.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site(s), you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Site(s). For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
13.1 All notices given by you to us must be given to us at any of our addresses at 1.2.2 above. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in section 1. Notice will be deemed received and properly served immediately when posted on our Site(s), 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
14. Transfer Of Rights And Obligations
14.1. The contract between you and us is binding on you and us and on our respective successors and assigns.
14.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
15. Events Outside Our Control
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
15.2.1 Strikes, lock-outs or other industrial action.
15.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
15.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
15.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.2.5 Impossibility of the use of public or private telecommunications networks.
15.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
15.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
16.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
16.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
16.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 13 above.
17.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
18. Entire Agreement
18.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
18.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
18.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
19. Our Right To Vary These Terms And Conditions
19.1 We have the right to revise and amend these Terms and Conditions from time to time.
19.2 You will be subject to the policies and Terms and Conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
20. Law And Jurisdiction
20.1 Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
By proceeding to purchase any Products on our site, you confirm you have read, understood, and accept our Terms and Conditions.